Our full cancellation and refund policy is as follows:
8. Return of Goods
8.1 If it is agreed that the goods are to be returned:-
a) a Goods Return number obtained from the Seller must be clearly shown on the returned parcels.
b) the Buyer will be liable cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer's fault.
c) the Seller reserves the right to make a handling and restocking charge of 25% on Goods which are returned if they were ordered in error or are no longer required. If the goods are faulty or being returned under clause 8.2 then the restocking charge will not apply.
8.2 If you are a consumer and have bought product you have the right, in addition to your other rights, to cancel your contract with Superbike School and receive a refund. You must contact us and inform us in writing of your desire to cancel your contract within 7 working days of receipt of the relevant product(s). You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey.
9. Training Services Cancellation (Refunds, Date and Name Transfer)
9.1 In the event that the Buyer is unable to attend a training service and wishes to cancel, the following refund policy will apply:-
a) cancellation within 28 days of the event - no refund.
b) cancellation at over 28 days but less than 42 days of the event - full refund less non-refundable deposit (GBP100 for single training day and GBP600 for two day camps). Subject to 9.1d below.
c) cancellation at over 42 days from the event - refund of all monies paid less a 10% handling charge. Subject to 9.1d below.
d) all transactions paid or refunded by credit card will attract a further credit card surcharge by deduction from sums above.
9.2 In the event that a attendee wishes to transfer to another training service at a later date, rather than cancel:-
a) is not possible within 28 days of the training date unless due to illness, theft of bike, and injury which may be considered for transfer. In all cases proof (doctors certificate or police reference) of the reason for transfer must be made to the satisfaction of Seller before consideration a transfer and will incur a 10% administration charge of monies paid on the original booking.
b) is possible if outside 28 days of training date but an administration fee of 10% will be levied on the original booking.
If you require further clarification, please call the office.